For mobile app developers
How to respond to App Store reviews
You can reply to a customer review in App Store Connect. The reply appears publicly under your developer name, so write for the reviewer and for everyone else reading the page.
Checked against the official documentation on .
Reply in App Store Connect
Your account needs the Account Holder, Admin, or Customer Support role. If the reply control is missing, check your access with the account owner.
- Open App Store Connect and select your app under Apps.
- Open Ratings and Reviews and select the relevant platform.
- Find the customer’s review and choose Reply.
- Write the response, check it, and submit it.
Apple says a response can take up to 24 hours to appear. A pending response does not necessarily mean it failed. You can later edit or delete it from the same review. See Apple’s instructions for responding to reviews.
Keep customer reviews separate from App Review
This workflow answers feedback from people using your app. A message about an app submission or rejection belongs to Apple’s App Review process, which is a separate conversation.
Answer the issue, then offer one next step
Read the whole review before drafting. Name the feature that failed, say what you know, and give the person one useful action. Avoid a release date you cannot commit to or an explanation that blames the user.
Example: a crash report
Thanks for reporting the crash during import. Could you send your app version and the file type to our support email? That will help us reproduce it.
Use your actual support address when adapting this example. If a fix is already available, name the version and explain how to update. If it is still under investigation, say that clearly.
Example: a feature request
Thanks for explaining how you use folders. What would you want a bulk move to preserve? That detail will help us evaluate the request.
A useful question is better than promising a feature you have not planned.
When reviews arrive in several languages
Keep the response specific even when you draft it in another language. Check names, version numbers, and support details before posting. A translated template can still miss the complaint it is meant to answer.
In Replylo, you connect App Store Connect, choose a reply style, and review each draft before approving it. The connection guide on the support page explains the setup.